Our Guarantee

Two Year Quality Guarantee

All our optical frames and lenses are manufactured in accordance with exacting international standards and are of the highest quality.  If within two years of the date of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge.

 

Sunglasses Guarantee

Non- prescription sunglasses are backed by a 12-month manufacturer’s warranty.

 

Lifelong service guarantee

We recommend regular maintenance to maintain your frames and lenses in optimum condition.

We will provide complimentary professional cleaning and adjustment for the life of your glasses.

Our aim is to provide you with the highest quality products and service. Should you experience any problems with your glasses or vision please let us know. We will do everything possible to assist.

Our goods come with guarantees that, cannot be excluded under the Australian Consumer Law and other laws.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonable, foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.